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MultiChoice South Africa completed its first engagement with relevant stakeholders, including various labour union representatives on Friday.
The unions which were representatives in the meeting were CWU, MWASA and ICTU, as well MultiChoice’s own Work Place Forum (WPF).
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Fin24 reported earlier that MultiChoice informed employees within its Customer Care (call centre) and Walk-in Centres that it was starting a consultation process as part of the strategic realignment of its customer service delivery model.
“We respect the spirit that prevailed in the meeting which was one of open conversations and candour. As a responsible employer, we are empathetic to the plight of the employees that are being consulted as part of the proposed restructuring process,” MultiChoice group executive for corporate affairs Joe Heshu said in the latest statement.
“We are encouraged that the relevant labour unions share the same views around ensuring the well-being of our employees as we consult on a very difficult process.”
MultiChoice said it is committed to considering the initial feedback received during Friday’s meeting, with an agreement to respond to the various employee representatives on Monday July 1.
The company said it will continue to exercise due diligence in ensuring it remains compliant with the letter and the spirit of the Labour Relations Act.
Multichoice recently announced that its subscribers from the rest of Africa had – for the first time – surpassed local users.
The financial statements showed that subscription revenue went up 7% to R41.2bn, driven by growth from the rest of the continent and a “healthy contribution from South Africa”.
Core headline earnings, the board’s measure of sustainable business performance, was up 10% at R1.8bn, while revenue jumped 6% to R50.1bn for the year to March 31.