Christmas is meant to be the happiest time of year, but it can also be one of the most stressful, especially when it comes to present buying.
Millions of us now opt to buy presents online as it can be quicker, easier, and often, cheaper. However, internet shopping can come with its own difficulties – namely deliveries.
The increase in people receiving online deliveries means that many now suffer from ‘delivaphobia’ – the fear of them being stolen, items getting damaged in transit or not turning up at all.
The term can also be used to describe those long, frustrating waits indoors when an item doesn’t show up in a designated time slot.
If your delivery doesn’t turn up, you are entitled to a full refund within 30 days
This is because they are the ones who are ultimately responsible for undelivered items, not the courier.
The Consumer Rights Act says that the retailer is responsible for the condition of the goods until you receive them or it’s received by someone you have nominated to receive the goods on your behalf, or left in a specified safe place.
If they haven’t delivered your items to you in a reasonable period of time, which is usually considered to be 30 days, then you are entitled to a full refund.
If your delivery has been damaged in transit, it is still the retailer who has to remedy the situation. You will have the right to refuse these goods and get a refund, repair or replacement.
It is also their responsibility to recompense you if an item has been left in a place you didn’t permit, for example, your doorstep and is subsequently stolen.